▼

Animal Control

Show All Answers

1. How do I license my dog?

A dog license can be obtained by either, mailing to or coming to City Hall with the following infomration:
a. A current rabies immunization certificate.
b. Veterinarian certification of spay/neuter if applicable.
c. The license fee is $12.00 if the pet is spayed or neutered or $29.00 if not.

2. Who takes care of skunks and raccoons?

The Health and Inspections Department will try and remove those animals that pose an immediate health risk to the public. City staff do not handle non-emergency animal problems such as skunks, raccoons, woodchucks, squirrels, bats, rabbits and rodents. Property owners are referred to commercial pest control operators or licensed trappers. Please view the list of licensed trappers.

3. How many pets can I have in my home?

Please see chart below for examples. Exceeding these limits is not healthy for the animals or human residents and is against the law. Exceptions to these limits are allowed in limited circumstances including military deployment and recognized animal shelter foster care with a permit from the Health and Inspections Department. Keep in mind that non-domestic animals are not allowed in the city with the exception of some rural residential and agriculturally zoned property. Please contact us at 320-650-3164 with any questions regarding animal limits and types of animals allowed. See the attached information on pet limits.

4. What can I do about a neighbor's barking dog?

Dogs do bark! If they bark only when someone walks by it is not a violation. However dogs that habitually bark, whine, or howl create a nuisance for the neighborhood. Barking that goes on for over six minutes is subject to an immediate $250 administrative citation when documented by the animal control officer. Call the Health and Inspections Department at 320-650-3164 if the dog is barking during business hours. The Animal Control Officer will investigate and notify the owner. Call the Police Department and request an officer be dispatched to the offending address if after hours. See attached information on

barking dogs.

▼

Assessing

Show All Answers

1. Where can I find property information?

View and print a property record card for any parcel located within the city limits of St. Cloud through a property search on the GIS map. Instructions for accessing a property record card can be found here.

2. Where do I pay my property taxes?

Your property taxes are paid to the County Auditor/Treasurer in the county where your property is located. In St. Cloud, your property could be located in Benton, Sherburne or Stearns County. For more information please visit their websites below or contact the county offices.

• Benton County - Treasurer's Office: 320-968-5006
• Sherburne County - Treasurer's Office: 763-765-4350
• Stearns County - Treasurer's Office: 320-656-3870

3. What is a homestead classification and how do I apply?

Homestead classification applies to properties occupied as primary residence by their owners or a qualifying relative. Classification as homestead may qualify the property for a reduced classification rate, reduced taxable market value, property tax refund and/or special program eligibility. For available homestead applications click here. For more information on the Homestead Classification click here.

4. How do I appeal my property value?

If you have questions regarding your classification or estimated market value for your property, please contact your assessor's office to discuss your concerns. For questions regarding the formal appeal process please review this form.

5. Where can I find Minnesota property tax information?

The Minnesota Department of Revenue provides resources available to read or download right from their website. You can find their property tax fact sheets here.

6. Why do we have property taxes? How are they calculated?

This fact sheet explains why we have property taxes and how they are calculated for your property. Review the fact sheet provided by the Minnesota Department of Revenue.

7. What special programs are available?

Some property owners may qualify for a special program that may lower the yearly property taxes. Some of the programs are listed below. Contact your local Assessor's Office here for more information regarding these programs and how to apply.

Green Acres:

• A tax deferral program allowing farm properties to be valued using an agricultural value instead of the estimated market value.
• Fact Sheet
• Application
• Addendum

Rural Preserve:

• Provides property tax relief to taxpayers with eligible rural vacant land that is part of a farm, by allowing the property to be valued at an agricultural value.
• Fact Sheet
• Application

Senior Citizens' Property Tax Deferral:

• You can defer on a portion of the property taxes you owe if you are 65 years old or older or your household income is $60,000 or less.
• Fact Sheet
• Application

▼

Building Safety

Show All Answers

1. When do I need a permit?

Building permits are required for room additions, decks (with walking surface over 6-inches above grade, Land Use/Zoning maybe required see below for more information), porches, finishing basements, wood stoves, masonry fireplaces, interior modifications (including any work where existing framing is exposed), structure or non-structural renovations or repairs, demolition work, accessory structures over 200 square feet in area (Land Use/Zoning permits are required for accessory structures between 100-200 square feet, see below for more information), re-roofing, re-siding, replacement windows (including window inserts), fences over 7-feet high and retaining walls over 4-feet high. Separate electrical, plumbing and mechanical permits are required for the installation, alteration, repair, relocation, replacement or addition to any wiring, piping, duct alterations, and any equipment, fixtures or appliances associated with those systems.

Land Use/Zoning permits are required for detached accessory structures between 100-200 square feet and decks and/or platforms between 7-30 inches in height above the adjacent grade and not attached to the structure with frost footings.  More information can be found on Land Use/Zoning permits by clicking here.

Click here for more information.

2. Do I need a building permit for a swimming pool?

A permit IS NOT required for a temporary pool (up for under 6 months per year).

A permit MAY BE required for a permanent pool (up over 6 months per year), including prefabricated pools above ground. A permit IS required if the permanent pool is over 24-inches deep AND 5000 gallons or larger in capacity. A site plan is needed along with an application for a permit. 

ALL pools must meet zoning requirements (please call the Planning and Zoning office at 320-255-7218 for information), and any electrical wiring (hardwiring or adding outlets) requires an electrical permit.

3. Why do I need a permit?

Building and related permits ensure that your project will be constructed according to nationally recognized standards to protect homes from structural collapse, fire and other life-safety issues.

Review of permit applications ensures that your home meets zoning requirements such as lot coverage, setbacks and building height.

4. When is a permit NOT needed?

Permits are not required to paint a house (interior or exterior), hang wallpaper, or similar finish work; to install concrete sidewalks or patios; or to build a fence under 7-feet high, or accessory structures under 200 square feet (fences and accessory structures must still meet all zoning requirements) Accessory structures between 100 and 200 square feet require a Land Use/Zoning Permit that can be obtained from the City of St. Cloud Planning office, for more information please call 320-255-7218.

An electrical permit is not required for minor repair work. Minor repair work includes the adjustment, repair or replacement of worn or defective parts of electrical equipment and replacement of defective receptacle outlets and manual switches for lighting control.

5. Where do I obtain my permits?

To apply for and obtain a permit you will need to visit St. Cloud City Hall, 400 - 2nd Street S (1 block west of the Mississippi River on Division Street). The Building Safety Department is located on the main floor of City Hall.

6. What information should I provide when applying for a permit?

Information requirements vary depending on the specific project. Handouts and checklists are available on-line or at City Hall which describe the information required to submit with an application. Typically, for building permits, you will need two copies of detailed construction plans (new construction requires three copies), drawn to scale, showing the proposed project. Homeowners may prepare their own plans, however, the Building Safety Department may require architect, engineer or other design professionals to prepare the plans if necessary to ensure accuracy, building code compliance, and legibility. Handouts and checklists are available online here.

7. How long does it take to get a permit?

Some permits, such as plumbing, mechanical, electrical, and residential (one or two family dwelling) re-roof, re-side, and replacement windows (same-for-same replacement windows) can be issued at the time you apply. Most other residential permit applications (that are complete and accurate with correct plans) may take up to five working days to process, small commercial remodel/tenant finish applications can take two to three weeks, and large commercial applications can take four to six weeks. Please allow yourself enough time so that our staff can help you through the process and issue your permit before you are ready to start work. This is especially true during the spring and summer construction season.

8. Is there a charge for a permit?

There is a charge for permits, this fee includes the required inspections (multiple trips for an inspection may result in an additional inspection fee). Building permits are typically based on the value of the project (labor and material). Residential (one and two family dwellings) re-roof, re-side, deck, and replacement window permits are on a set scale of approximately $61.00. Plumbing permits are based on the number and type of each fixture unit and/or meter sizes, mechanical and electrical permits are based on the type of work being done.

9. When are inspections done, and who inspects the work?

You will be provided with information about when and who to call for inspection(s) with your permit. Our inspectors will inspect your work several times for such things as, but not limited to, footings, framing, insulation, draft/fireblocking and final for building permits; and rough-in and final inspections for plumbing, electrical and mechanical.
Call (320)255-7239, 8 a.m. to 4:30 p.m. to arrange for an inspection at least one-business day in advance of the requested inspections. Inspections are available between 9:00 a.m. to 11:30 a.m., and 1:30 p.m. to 3:30 p.m., Monday through Friday. Inspections are scheduled on a first-come basis. A yellow inspection record card will be given with the building permit and must be placed where it is visible from the street, and must be available to the inspector at the time of an inspection.

10. How do I find my property lines?

Property lines are found by locating the property irons (buried in each corner of the lot) typically by using a metal detector. If property irons cannot be found you can hire a surveyor to locate them. The City of St. Cloud DOES NOT survey properties. Sidewalks and fences are not necessarily on the property lines. The only way to find a property line is by finding the property irons.

▼

Economic Development

Show All Answers

1. What industrial/commercial properties are for sale/lease in the City of St. Cloud?

Properties for sale/lease can be found using the Location One (LOIS) tool, which was developed in part with the MNDEED (MN Department of Employment and Economic Development).

2. What financial incentives does the city provide to new businesses or business expansions?

For certain eligible projects, we can provide financial assistance to increase or retain jobs and the tax base. Please contact the city at (320) 255-7218 to explore the options that may be available to you. Financial Incentives

▼

Engineering

Show All Answers

1. Do I need a permit to work in the right-of-way (i.e., dig in the street, install a driveway approach, etc.)?

A permit is required when work is done in the public right-of-way or when there is an obstruction in the public right-of-way. The public right-of-way includes streets, sidewalks, alleys, driveway aprons, and other rights-of-way dedicated for public use. For more information on required permits, please see the Right-of-Way permits page.

2. How do I find out about future construction projects proposed for my neighborhood?

You can find proposed construction projects in the Capital Improvement Program, which is a 6-year plan used to identify and coordinate public needs in the city based on existing plans, goals, and resources. Capital Improvement Program

3. What number do I call to get underground utilities located?

Gopher State One Call, 1-800-252-1166

4. How do I get a copy of my lot dimensions?

Copies of the plat for your property that contain lot dimensions can be obtained through SCGIS Property Search. If you need your property irons set, you must contact a licensed land surveyor.

5. How do I find my property irons?

It is the property owners' responsibility to determine where the property lines are. Property iron stakes are placed at the corners of the lot usually at or below grade, and sometimes can be found using a metal detector. The city does not provide surveying services. Approximate property lines and dimensions can be found on the city's interactive mapping site. SCGIS Property Info

▼

Environmental Health

Show All Answers

1. Can you help with bed bugs?

Please view the bed bug problem webpage for information.

2. I became ill after eating at a restaurant, was this food poisoning?

Please view the food poisoning webpage for information.

3. When must a food service worker wash their hands?

Please view the hand hygiene for food handlers for more information.

4. Are hairnets required for all restaurant employees?

All employees engaged in food preparation and/or utensil washing must wear effective hair restraints at all times. Hairnets, headbands, caps, or other effective means must be worn.

Servers are not required to wear hair restraints.

5. Are gloves required to be worn at all times by restaurant food preparation employees?

Gloves are encouraged in certain settings but are not a substitute for good hand washing. Hand washing is the single most important component in eliminating foodborne illness. In some instance's, gloves may give a false sense of security by not adhering to good hand washing.

▼

Fire

Show All Answers

1. Are grills allowed on apartment decks?

Grills are not allowed on the decks or patios of apartment buildings.  Electric grills also fall into this category.

Grills, and the fuel sources, are allowed to be used and stored further than 15' from the building.

More details on grill requirements

2. Where do I get a burning permit?

Visit the Burning Permits page for more information on purchasing a burning permit.

Payment can be taken at Fire Station #1:

St. Cloud Fire Department
101 10th Ave. N
St. Cloud, MN 56303

Fire Burning Application Form

▼

Housing & Code Enforcement

Show All Answers

1. How do I obtain a license to rent an apartment or room in the City of St. Cloud?

Please visit our applications webpage where you will find basic information on obtaining a license, fees, and applications. For general rental information, please see Information for Owners of Rental Properties.

2. What are some of the main requirements for homes, apartments, or sleeping rooms?

Requirements for homes, apartments, and sleeping rooms are as follows:

• All smoke detectors must be installed and maintained correctly.


• Bedrooms must have a window of adequate size for a safe escape in case of emergency. This size varies slightly depending on how old the building is, but is roughly a 5-square-foot opening.


• The electrical system must be safe and adequate for the property.


• The heating system must be properly vented and in good working order.


• The plumbing system must be properly installed and not leak.

3. What can I do about a loud party my neighbor is having?

Call the Police Department if the noise continues after 10:00 pm and request an officer be dispatched for a loud party complaint. The Police Department will investigate if violations are observed and citations may be issued to the residents.

If it is a rental property, the landlord will be notified by the heath director of the violations. If the landlord receives four violations within a 12-month period, the rental dwelling license can be suspended or revoked.

4. Who can I call if my apartment or rented home is in disrepair and the landlord will not respond?

Call the Housing and Code Enforcement Division at (320) 255-7214 and an inspector will be assigned to investigate. The property owner will be given a deadline to make necessary repairs. This only applies to the structure and does not affect rent or lease payment disputes. .

For further information on Landlords and Tenants Rights and Responsibilities, please call the Minnesota State Attorney General's office at (800) 657-3787.

5. What can be done about my neighbor's pile of junk, garbage, or junk car in their yard?

We always encourage residents to first talk to their neighbors. This small gesture goes a long way in promoting good relationships and neighborhoods. What we realize that sometimes the home is vacant, the neighbor is unresponsive, or special circumstances exist. City staff can assist and notify the property owner of the need to properly dispose of or store outside junk.

Call the Health and Inspections Department at (320) 255-7214 or visit our nuisance complaint page

6. Do I need to go through Rental Property Training?

All rental license applicants or their designee are required to complete rental training by attending:
• “St. Cloud Rental Property Training” (a free half-day program offered by the Police Department); visit http://ci.stcloud.mn.us/index.aspx?NID=675 OR
• “Phase 1 of the Crime Free Multi-Housing program” (a full-day program offered by several law enforcement agencies statewide.) Class schedules can be found at www.mncpa.net

▼

Human Resources

Show All Answers

1. How can I find out about City of St. Cloud job openings?

Open positions are listed online or at City Hall, 1201 7th Street South. You can also sign up to receive an email notification when a new position is posted.

2. Who do I contact for public assistance?

For public assistance, such as financial assistance, contact your local county office:
• Stearns County: (320) 656-3600
• Benton County: (320) 968-5000
• Sherburne County: (800) 433-5228

3. Where do I file for unemployment?

The unemployment hotline is (877) 898-9090 or visit www.uimn.org

4. Can I fill out an application or send a resume for City of St. Cloud job openings anytime?

The general city application is accepted at any time. Applications are placed in general file for a period of one year. You are encouraged to sign up for automatic email notifications about job opportunities that are advertised.

5. Does the City of St. Cloud offer internship or volunteer opportunities?

Contact the specific department you are interested in to see if any opportunities are available.

6. What are the most common examinations?

The most common types of exams are:
• Qualifications Rating: This exam typically involves an evaluation of your training and experience as it relates to the duties of the position. It is usually an assessment of an examination (Supplemental Questionnaire) and your application.
• Interview: An interview typically involves a panel of interviewers who ask structured questions about past experiences in handling specific situations. The questions are usually designed to measure broad categories of competencies, such as your ability to solve problems or to assess your communication skills.
• Practical Exam: This exam typically requires you to perform functions similar to those routinely performed in the job.
• Written Exam: These exams measure job-related knowledge. They are usually based on announced references or knowledge areas. Typical written exams are multiple-choice or fill-in-the-blank and are usually used for jobs which require specific knowledge.

7. What happens after I take an exam?

You will be notified of your test results by mail. For most positions, the top passing scores continue with the eligibility process. The current opening and any future hiring may be made from the eligibility list.

8. What if I need testing accomodations?

If you require accommodation to participate in the hiring process, please contact the Human Resources Office at (320) 255-7217.

9. Do you have any tips for filling out my application?

• Applicants are encouraged to apply early. Applications must be submitted with all required documentation prior to the 4:30 pm deadline on the job posting. Incomplete or late applications will not be accepted.
• Your application must include all relevant education and experience you possess. Human Resources staff reviews the information you provide to determine if you meet the minimum qualifications for the job. The information you provide may be rated as part of an examination.
• Read the job posting, requirements, and attach required documentation before submitting an application.
• If you do not have computer access or scanning capabilities, computers are available in public libraries. Additional documentation may be submitted via mail, in person, email, or fax. Your name and the position you are applying for must be on every document.

10. Do military veterans get a preference?

Points are awarded to qualified veterans and spouses of deceased or diabled veterans. Points are awarded subject to provision of MN Statutes 43A.11.

11. How do I verify employment?

The Office of Human Resources can verify employment including the position title, employment starting and ending dates, and salary.

▼

Legal

Show All Answers

1. I want to talk to a prosecutor about my case. When can I do that?

Absent exceptional circumstances, anyone wanting to discuss their case with the prosecutor needs to appear at their scheduled arraignment date. A prosecutor will be there to discuss your case and attempt to resolve it.  If you cannot make your scheduled arraignment, you need to contact Stearns County District Court at (320) 656-3620 and reschedule.

2. I can't afford an Attorney. What are my options?

You may apply for a public defender.  If you qualify financially, a public defender will be appointed (except for a petty misdemeanor level charge).  You should apply for a public defender as soon as possible, by contacting Stearns County Court Administration at (320) 656-3620.

3. I don't have an Attorney. Can a lawyer from the City Attorney's Office help me?

Attorneys from this office cannot give legal advice to citizens or defendant's calling with legal questions. In criminal prosecutions, the City Attorney's office represents the State of Minnesota.  You have the right to consult with a private attorney or apply for a public defender.

4. As a victim of a crime, what if I change my mind about prosecuting or testifying?

 It is up to the prosecuting authority whether the crime will be prosecuted. A crime committed against any person is a crime committed against at the people of the state. Our community and each of us individually deserve protection against criminal wrongdoers. For this reason, the court can compel testimony of a victim or witness to a crime. Should you have any reluctance about testifying in a case, please discuss your concern with the prosecutor handling the case. Call 911 to report witness tampering and after also call the City Attorney’s Office at (320) 255-7204 to speak to our Victims Coordinator.

▼

Mayor's Office - City Clerk

Show All Answers

1. Am I registered to vote? What do I need to do to get registered to vote for the next election?

Voter registration information is maintained by the county in which you reside. Contact your county Auditor's Office for more information:

• Benton: (320) 968-5000


• Sherburne: (800) 438-0576


• Stearns: (320) 656-3900

2. Where do I renew license tabs for my vehicle?

Contact the Stearns County Licensing Center at (320) 656-6540.

3. Who do I call regarding a court appearance?

Contact Stearns County Court Administration at (320) 656-3620.

▼

Media

Show All Answers

1. Do you replay City Council meetings? How often do programs replay on GovTV 181?

Government meetings have a regular replay schedule, and other programs will be replayed numerous times throughout the broadcast cycle.

2. Are City Council meetings streamed on the internet?

Yes, you can watch City Council meetings live on St. Cloud's website or as a replay the next day. A high speed internet connection is recommended to view streaming video.

▼

Parks & Recreation

Show All Answers

1. How do I register for a recreation program?

Methods for registering for a recreation program include:

• Online
• By phone: (320) 257-5959
• In person:
  
  Whitney Recreation Center
  1529 Northway Dr.
  St. Cloud, MN 56301

2. How do I reserve a park shelter?

To reserve a park shelter, contact Cassie Woischke with the Whitney Recreation Center at (320) 650-3055 or follow this link for more information.

Park Shelter Information

3. What is a Non-Resident Fee

Property tax payers in the City of St. Cloud support Park and Recreation activities and programs through their property taxes. The Non-Resident fee is a way for people who live outside of the city limits and utilize Park and Recreation programs or facilities to share the cost of that support.

4. Do I need a permit to take photos at the Munsinger or Clemens Gardens?

Any posed photography at the Munsinger or Clemens Gardens would require the group to apply for a permit/reservation. For more information on pricing and the reservation process, or to view our photo policy, please visit our Munsinger Ceremony & Photography Permits page or our Clemens Photography Permits page.

Photo Policies.

5. What do I need to do to schedule a wedding / photo session at Munsinger and Clemens gardens?

To schedule a wedding/photo session, contact Jessica Schaefer at the Lake George Municipal Complex at (320) 257-5959, or refer to our website for further information or a link to our online reservation program.

Munsinger Ceremony & Photo Sessions

▼

Planning & Zoning

Show All Answers

1. How do I find my property lines?

It is the property owners’ responsibility to determine where the property lines are.

Property iron stakes (typically 36-inch-long rods) are placed at the corners of the lot usually at or below grade, and sometimes can be found using a metal detector.

The city does not provide surveying services. Approximate property lines and dimensions can be found on the city’s interactive mapping site.
Property Search

2. How do I find information regarding the zoning, permitted uses, and required setbacks for my property?

You can find the zoning of your property by using the city’s interactive mapping site.

Once the zoning of your property is determined, you can find your setbacks in the Land Development Code.

For questions, contact the Planning and Zoning Department at (320) 255-7218.
Property Search

3. What are the regulations for fencing?

The Land Development Code regulates the height and location of fences.

Review the Fence Regulation Fact Sheet for more details.

Contact the Planning and Zoning Department at (320) 255-7218 for additional questions.
Fence Regulation Fact Sheet

▼

Police

Show All Answers

1. How do I report a crime?

• If the crime is in-progress, call 9-1-1.


• If the crime has already occurred and an officer is needed to respond, call 9-1-1 or (320) 251-1200 to report it to the Dispatch Center.


• If the crime has already been committed and an officer is not needed to respond, or if a report is needed for documentation purposes only, call the St. Cloud Police Department Front Desk at (320) 345-4444 from 8:00 am to 4:30 pm Monday through Friday.

2. How do I get a copy of a police report?

Submit the Data Request form one of the following ways:

• Ph: (320) 345-4444


• Fx: (320) 650-3839


• Mail or in person at:
  101 11th Ave. N.
  St. Cloud, MN 56303

A community service officer will advise and assist you in your request. There is a $.25 fee per page.

Data Request Form

3. How do I get a copy of an accident report?

Submit your request one of the following ways:

• Ph: (320) 345-4444


• Fx: (320) 650-3839


• Mail or in person at:
  101 11th Ave. N.
  St. Cloud, MN 56303

A community service officer will advise and assist you in your request. The cost for a copy of the state accident report is $.25 per page. and the person requesting the informaiton must be one of the parties involved in accident, a representative of the listed insurance agency with a signed waiver, or legal representative of the person listed on the accident form. Be sure to bring proper identification.

4. Where is the St. Cloud Police Department located?

The St. Cloud Police Department is located at 101 11th Avenue North.

The Information Desk hours of operation:
Monday through Friday: 8:00 am - 4:30 pm
Saturday and Sunday: Closed

5. Where can I apply for a gun permit?

Applicants for permits to purchase handguns must apply in person to the police department in the city in which they live. They must also present a valid Minnesota driver’s license or identification card with their current address. If the applicant does not live in a city, they must apply at the Sheriff’s Office of the county they reside. City of St. Cloud residents may apply for a Permit to Purchase (not a Permit to Carry) at the St. Cloud Police Department, 101 11th Avenue North, St. Cloud, MN 56303. The Information Desk is open from 8:00 AM to 4:30 PM, Monday through Friday.

6. Where can I apply for a permit to conceal and carry?

State of Minnesota Permits to Carry must be requested through the Sheriff's Department of the county in which you reside.

Benton County Sheriff's Office (320) 968-7201
Sherburne County Sheriff's Office (763) 241-2500
Stearns County Sheriff's Office (320) 259-3700

7. How or Where can I dispose of my old prescription medications?

The Stearns County Sheriff's Office, 807 Courthouse Square, St. Cloud, MN, currently has a drop-box for old/unwanted prescription medications in their lobby.

8. How do I find out if my car was towed?

Call the Information Desk at (320) 345-4444. You must provide the license plate number for the vehicle for the Community Service Officer to check the tow logs for that information.

9. How do I report an illegally parked vehicle?

Call parking violations at (320) 255-7209. Please be sure to include the location, the type of violation, and description of the vehicle (with license plate) if possible.

10. Where can I be fingerprinted?

Currently the St. Cloud Police Department does not provide this service. The Stearns County Sheriff's Office does provide fingerprinting on Tuesdays and Thursdays from 8:30 am to 11:30 am. Call the Stearns County Sheriff's Office at (320) 259-3700 for more information.

11. Is it possible to tour the St. Cloud Police Department?

Building tours are available by request. Please be sure to submit the request at least four weeks prior to the date of the tour.

Building Tour Request Form

12. How can I file a compliment, complaint, or concern about the department or it's member(s)?

The department has several methods in place to report your compliments, complaints, and concerns. Use the connection below to determine the best method for you to submit your information.
Compliments, Complaints, or Concerns

13. Where can I obtain information on domestic violence?

The following telephone numbers are local contacts who may offer assistance and information to victims of domestic violence:
- Woman House (Shelter): (320) 253-6900 or 1-800-950-2203
- St. Cloud Intervention Project (SCIP): (320) 251-7203
- Rivers of Hope (Elk River): (763) 441-0792

14. I need to appear in court, where is the courthouse?

Depending on the level of the offense and the location of the violation, there are three courthouses that serve the City of St. Cloud.

Benton County Court: 615 Hwy 23, Foley, MN 56329 Phone: (320) 968-5205
Sherburne County Court: 13880 Hwy 10 West, Elk River, MN 55330 Phone: (763) 765-4600
Stearns County Court: 725 Courthouse Square, St. Cloud, MN 56303 Phone: (320) 656-3620

▼

Public Works

Show All Answers

1. What day is my garbage and recycling picked up?

You can verify your garbage and recycling pick-up day by viewing the Route Locator or by calling (320) 650-2900.

2. Where can I buy the city garbage and yard waste bags?

City refuse and yard waste bags can be purchased at many convenience and grocery stores in St. Cloud. For a complete list, please visit the Refuse Collection page and click on the "Purchase Bags" tab.

3. How do I report a pothole?

To report a serious pothole on business days between the hours of 8:00 am and 4:30 pm, call (320) 650-2900. If you encounter a serious pothole after regular working hours, you may report it by calling (320) 650-2949.

When calling, please be ready to report the location by listing the street or avenue the pothole is located, and the house number or cross street nearest the pothole.

Potholes on state highways (Highway 23, Highway 10, Highway 15, Interstate 94) must be reported to the Minnesota Department of Transportation (MnDOT). MnDOT Potholes Webpage

▼

Special Assessments

Show All Answers

1. How am I notified if my area is being considered for reconstruction?

The City of St. Cloud typically utilizes a two-step process in the public hearing phase for potential public works projects. First, an informal public informational meeting is held in the fall months before the project is scheduled. Engineering staff provides an overview of the proposed improvements and the residents have an opportunity to ask questions and provide their input regarding the need for the improvements and the scope of the project, or raise a particular point of concern.

After receiving the feedback from the residents at the informational meeting, the Engineering Department staff prepares a report and cost estimate for the project and forwards this to the City Council for their review. The City Council will then schedule a public hearing to consider the proposed improvements. The affected property owners will receive a public hearing notice along with the estimated assessments for the project. At the public hearing residents will have the opportunity to speak in front of the City Council about the project. At this hearing, the City Council will then decide whether or not to proceed with the project.

Residents are welcome to attend either or both of these meetings, but we typically find that most residents will opt for the informational meeting. The proposed improvements are the only item of business at this meeting and there is the additional benefit that input received at this meeting can be utilized in the preparation of the report that is submitted to the City Council.

2. Will my property be disturbed?

These projects typically stay within the city’s right-of-way. Any boulevards disturbed are restored with seed or sod.

3. Are projects assessed? What is the cost? How can I pay for the assessment?

Reconstruction projects are assessed according to the city’s current assessment policy. Each project varies in cost depending on many factors, such as existing conditions, proposed improvements, and the number of properties. Final assessments are determined at the assessment hearing. Please contact the Engineering Department Office at 320-255-7242 for information on the city’s current assessment rates.

Detailed information concerning assessment payment options is mailed to property owners at the time the assessments are levied. The following are discussed in more detail at the time of the assessment hearing, but payment options include:

• Prepayment: Pay all or a portion of the assessment within 30 days of the billing date without interest charges. After 30 days from the date of the assessment bill, but before October 31, all or a portion of the assessment (plus interest computed from the date of the City Council resolution adopting the assessment roll to the date of the payment) may be made to the City of St. Cloud.
• Installment Payments: Include the assessment payment with your property taxes. On or about November 1, unpaid assessments are certified to the County Auditor's Office for collection. Payments are then made in annual installments over a 5, 10 or 20 year period. These payments are payable in the same manner as property taxes. The interest rate is the same whether you choose 5, 10 or 20 year installment payments.

4. Is there assistance is available for low/moderate income property owners?

Property owners who have low/moderate incomes may qualify for assessment reduction through the City's Assessment Stabilization Program. The property must be owner-occupied and homesteaded.

Persons eligible for assessment reduction should contact the city's Special Assessment Clerk at 320-255-7212 within 10 days of the billing date of the special assessment bill.

A homesteaded property whose owner is 65 years of age or older or retired by virtue of permanent and total disability, and for whom it would be a hardship to make payments, may be eligible for a deferment of special assessments.

See Special Assessments Page for More Information

5. I recently received my special assessment bills, how can I pay them?

You can mail a check to City Hall or drop payment in the City Hall drop box. Please include the yellow slips that you received along with your check so that the City knows which property to apply the payment to.

6. How can I make a partial payment on my assessment bill?

You can mail a check to City Hall or drop payment in the City Hall drop box. Please include the yellow slips that you received or a note that includes your address and parcel number as well as which assessment you want payment applied towards, along with your check so that the City knows which property to apply the payment to.

7. I want to pay off my assessment but it's after the interest free date, how do I know how much to pay?

Please call the Special Assessment Clerk at 320-255-7212. They can calculate the interest owed and let you know your payment.

8. How can I get a receipt for my assessment payment if I mail in or put my payment in the City Hall drop box?

Please include your email address and a note requesting a receipt with your payment and assessment slips and the receipt will be emailed to you.

▼

Utility Billing

Show All Answers

1. What is a unit of water?

Water usage is measured by cubic feet: 1 unit = 100 cubic foot = 748 gallons.

2. Why is my consumption so high?

Consumption may be high for many reasons. If a bill is estimated too low for a length of time, an actual meter reading may result in a large increase. More people may be living in the household. During the summer, water consumption may be higher because you are watering the lawn or garden, or an outside hose may be left on. A leak in the residence may also lead to high consumption.  Click here for more information about common causes of leaks.

3. Can I change the name on the bill so the tenants receive the utility bill?

By state statute (MN Stats 116A.22; 279.01; & 444:075 subd 3[c]), and city ordinance code (245:10; 575:01, 20) all utility bills are sent directly to the property owner or his/her authorized agent (property management company).  [Property owners must complete a "Relative Homestead/Property Mgmt Authorization Form" if you wish to have an authorized agent receive the bill instead of you.] The owner shall be liable for water, sewer, and refuse services supplied to the property, and any unpaid charges shall be a lien upon the property. It becomes the responsibility of the property owner/authorized agent to forward any bills to the tenants as the charges remain with the property. 

4. How can the water meter tell me if I have a leak?

To check for leaks, look at the indicator when no one is drawing water. It should not be moving. If it is moving, check every plumbing fixture at the property, i.e., toilet, sink, outside sprinkler, washer, etc. Shut off the valves that supply each fixture, one by one, and check the indicator after each shutoff. When closing the water supply, a valve stops the indicator from moving, or slows its movement, you have found the location of a leak. There may be more than one leak! Once the leak is repaired, check the leak indicator again and make sure all leaks are repaired.

5. How do I determine if I have a toilet leak?

Toilet leaks are leaks in which water from the tank seeps into the toilet bowl. From there, the water goes into the sewer system. If you can hear the toilet running or need to jiggle the handle to get it to stop running after you flush, you have a toilet leak.  Sometimes you cannot hear the leak, however. To determine if you have a leak, place a dye tablet or food coloring into the tank and do not flush the toilet for about an half an hour. If the dye coloring has seeped into the stool from the tank, the flapper is leaking and needs to be replaced. Local hardware stores carry new flappers for about $5.00, complete with installation instructions. If you have more than one toilet, either do the dye test for all of them, or turn the toilets off one at a time, and do the overnight reading again. This may take a few nights to work out.  Click here for more information about common causes of leaks.

6. My toilet isn't leaking, where else could it be coming from?

You will need to check every plumbing fixture on your property, i.e., sink and tub faucets, outside sprinkler system, washer, water softener, etc. You will need to shut off the water supply to each fixture, one at a time and check the water meter for movement. If movement on the meter stops when the valve is shut, you will know that is the fixture that has the leak. There may be more than one leak at your property. Click here for more information about common causes of leaks.

7. Why is my water cloudy and then clears up after I run it for a while?

The cloudy water is caused by tiny air bubbles in the water. After a while, the bubbles rise to the top and disappear. This type of cloudiness occurs in the winter, when the drinking water is very cold.

8. What can I do to improve water pressure?

If a recent loss of water pressure has occurred at all the faucets in your building, make sure that the meter valves next to the water meter are fully open. The most common cause we seen in loss of water pressure is when the water softener is malfunctioning. To check your water softener, shut off the bi-pass valve to the water softener and see if your pressure resumes. If your pressure comes back, you know that you will need to have your water softener serviced.
A few other common causes of water pressure is:
• Meter valves and/or other valves are not fully opened.
• Old or corroded piping or corroded connections in the home.
• Clogged screens on faucets.

9. I'm installing a water softener, how hard is the water and how much iron is in our water?

The City of St Cloud has on average 7.5--8.5 grains of hardness per gallon. A water softener is not recommended for use in the City of St Cloud. The water's iron levels are very low at 0 mil/per liter.

10. How are utilities billed?

Utilities are billed bi-monthly *NORTH side on the odd months (Jan., Mar., May, Jul., Sep., Non.) *SOUTH side on the even months (Feb., Apr., Jun., Aug., Oct., Dec.) Bills are sent out by the 5th of each month and are due on the date stated on your bill. Water is billed based on meter readings or estimated according to historical usage if no reading is obtained.

11. How is my sewer rate determined?

The sewer rate is based on the February meter reading (North side accounts) and March meter reading (South side accounts) and is set for the upcoming year at that rate. That way you don't pay sewer charges for water that runs outside during the summer (i.e. for lawn irrigation, watering plants, filling pools, washing vehicles, etc.). The storm water monitoring fee is different from the sanitary sewer in that it is the fee assessed to monitor storm water through the system. This is a fee assessed because of a mandate by the Federal Government.

12. My bill shows a credit. How do I get that back?

If your account is active, the credit is applied to the current balance.

13. What if I did not receive my bill in the mail or by e-mail?

Please contact the Utility Billing office at 320/255-7211 or email our office to request another copy of your bill. If you didn't receive it by your e-mail account, please check your junk e-mail folder or your deleted items to make sure that it didn't copy into those locations. 

14. How do I dispute a bill amount?

You may question the basis for one or more of the charges shown on your bill. If you'd wish to discuss your bill, please call Utility Billing at 320-255-7211, or email our office.

15. Why is my bill estimated?

The bill will be estimated if you do not submit your water meter reading when requested. Estimated bills are based on previous history at the service address. If we cannot get an actual read, you will be notified and a technician will need to be scheduled to come to your home to repair/replace your meter and get an actual read.

16. What can I do if my bill was estimated or is not correct?

If your bill was over or under estimated, you can call Utility Billing (320-255-7211) to request a technician come out and get a current/correct meter reading and an adjustment can be made to that reading if necessary.

17. I am going south for the winter; do I still need to pay my water bill?

Minimum charges will still apply when you are away. However, you can request an adjustment/credit of the recycling (and, if applicable, garbage cart) fees if you have been away from your home for 60 days or more AND there has been no water usage during the time away. Please complete the "Recycling & Garbage Credit" fillable form: Recycling & Garbage Credit Form

18. Does the City issue an adjustment for leaks?

If you have a leak in your home, the leak is using water that the City has processed through it's water plants and has been treated, that water is then sent through our sewer system. Therefore, normally, that usage will need to be paid by the resident.

19. Delinquent Utilities

On July 1st of every year any unpaid utility balances more than 30 days past due will be notified of delinquency.  You will be given a certain amount of days (as stated in the letter mailed to you) to get this delinquent balance paid.  If still unpaid, your name/account will be added to the delinquent utility assessment roll, which becomes part of a public record furnished to the City Council for consideration at a future meeting, at which time a public hearing date will be set to consider the final assessment roll.  Accounts included on the delinquent utility assessment roll adopted by the City Council will incur a certification fee of $50.00 (and will begin accruing daily interest as of this approval date).  Any utility account included on the delinquent utility assessment roll with balances remaining as of November 1st will be forwarded to the County Auditor's office for collection with your property taxes payable the following year, along with interest accrued from the date the Council adopted the assessment roll.

20. Is there an auto payment system? (pay-by-phone?)

• Yes, you can sign up for auto pay and the amount of your utility bill will be automatically deducted from your VISA, MasterCard, Discover, Checking or Savings Account on a specified date that you determine. To sign up, just log into our Utility Billing on-line processing page and enroll.  You can enroll in this plan at anytime. There is no charge for this service. 
• You also have the option of paying your utility bill by phone through an automated system 24 hours a day/7 days a week.  Simply call 844-791-1412. You will need your customer and account numbers when you call this number. You may pay by VISA, MasterCard, Discover, Checking, or Savings Account. Payments process the next day. There is no fee for this service.

21. Water Fun Facts

• 2/3 of the water you use at home is in the bathroom.
• It takes 30 - 40 gallons of water to fill a bathtub.
• A 5-minute shower uses 25 - 50 gallons of water.
• Brushing your teeth for 2 minutes while running water takes 6 gallons.
• A typical household uses about 100 gallons of water per day per person.
• You can drink more than 4,000 glasses of tap water for the same cost as a 6-pack of soda.
• Families turn on water faucets about 70 times a day.
• Washing a load of clothes uses about 50 gallons of water.
• It takes 10 -15 gallons of water to wash dishes by hand.
• 9 to 12 gallons of water are used in a dishwasher.
• The average cost for water supplied to a home in the U.S. is about $2.00 for 1,000 gallons, which equals about 5 gallons for a penny.
• Refilling a half-liter water bottle 1,740 times with tap water is the equivalent cost of a 99 cent water bottle at a convenience store.
• Water expands by 9% when it freezes.
• It takes 100,000 gallons of water to manufacture one automobile.
• A cow must drink 4 gallons of water to make 1 gallon of milk.
• It takes 50 glasses of water to grow enough oranges to make one glass of orange juice.
• Ten inches of melted snow equals about one inch of water.
• 122 gallons of water are needed to produce one loaf of bread.
• It takes 2,500 gallons of water to produce one pound of beef.
• You can live about one month without food; but only a few days without water.
• 75% of all rain and snow fall directly back into the ocean and other bodies of water without touching land.
• It takes 6 gallons of water to produce one serving of french fries.
• It takes 10 gallons of water to make one serving of soda.
• About 3/4 of a human body is water.
• Growing a day's food for 1 adult takes about 1,700 gallons of water.
• About 9 gallons of water are used to process one can of fruit.
• Making a hamburger, fries, and soda uses 1500 gallons of water (raise potatoes, grain, and cattle).
• Over 42,000 gallons of water are needed to grow and prepare the food for a typical Thanksgiving dinner for eight. This is enough water to fill a 30' by 50' swimming pool.
• Watermelon is 93% water.
• Tomatoes are 90% water.
• Potatoes are 80% water.
• Ear of corn is 70% water.