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If your bill was over or under estimated, you can call Utility Billing (320-255-7211) to request a technician come out and get a current/correct meter reading and an adjustment can be made to that reading if necessary.
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Consumption may be high for many reasons. If a bill is estimated too low for a length of time, an actual meter reading may result in a large increase. More people may be living in the household. During the summer, water consumption may be higher because you are watering the lawn or garden, or an outside hose may be left on. A leak in the residence may also lead to high consumption. Click here for more information about common causes of leaks.
By state statute (MN Stats 116A.22; 279.01; & 444:075 subd 3[c]), and city ordinance code (245:10; 575:01, 20) all utility bills are sent directly to the property owner or his/her authorized agent (property management company). [Property owners must complete a "Relative Homestead/Property Mgmt Authorization Form" if you wish to have an authorized agent receive the bill instead of you.] The owner shall be liable for water, sewer, and refuse services supplied to the property, and any unpaid charges shall be a lien upon the property. It becomes the responsibility of the property owner/authorized agent to forward any bills to the tenants as the charges remain with the property.
Toilet leaks are leaks in which water from the tank seeps into the toilet bowl. From there, the water goes into the sewer system. If you can hear the toilet running or need to jiggle the handle to get it to stop running after you flush, you have a toilet leak. Sometimes you cannot hear the leak, however. To determine if you have a leak, place a dye tablet or food coloring into the tank and do not flush the toilet for about an half an hour. If the dye coloring has seeped into the stool from the tank, the flapper is leaking and needs to be replaced. Local hardware stores carry new flappers for about $5.00, complete with installation instructions. If you have more than one toilet, either do the dye test for all of them, or turn the toilets off one at a time, and do the overnight reading again. This may take a few nights to work out. Click here for more information about common causes of leaks.
You will need to check every plumbing fixture on your property, i.e., sink and tub faucets, outside sprinkler system, washer, water softener, etc. You will need to shut off the water supply to each fixture, one at a time and check the water meter for movement. If movement on the meter stops when the valve is shut, you will know that is the fixture that has the leak. There may be more than one leak at your property. Click here for more information about common causes of leaks.
Utilities are billed bi-monthly *NORTH side on the odd months (Jan., Mar., May, Jul., Sep., Non.) *SOUTH side on the even months (Feb., Apr., Jun., Aug., Oct., Dec.) Bills are sent out by the 5th of each month and are due on the date stated on your bill. Water is billed based on meter readings or estimated according to historical usage if no reading is obtained.
Please contact the Utility Billing office at 320/255-7211 or email our office to request another copy of your bill. If you didn't receive it by your e-mail account, please check your junk e-mail folder or your deleted items to make sure that it didn't copy into those locations.
You may question the basis for one or more of the charges shown on your bill. If you'd wish to discuss your bill, please call Utility Billing at 320-255-7211, or email our office.
On July 1st of every year any unpaid utility balances more than 30 days past due will be notified of delinquency. You will be given a certain amount of days (as stated in the letter mailed to you) to get this delinquent balance paid. If still unpaid, your name/account will be added to the delinquent utility assessment roll, which becomes part of a public record furnished to the City Council for consideration at a future meeting, at which time a public hearing date will be set to consider the final assessment roll. Accounts included on the delinquent utility assessment roll adopted by the City Council will incur a certification fee of $50.00 (and will begin accruing daily interest as of this approval date). Any utility account included on the delinquent utility assessment roll with balances remaining as of November 1st will be forwarded to the County Auditor's office for collection with your property taxes payable the following year, along with interest accrued from the date the Council adopted the assessment roll.