The city patches potholes year round. Potholes may form at any time of the year. In the winter, potholes are patched with a special type of asphalt called "winter mix". Winter mix uses a softer, stickier asphalt that can be compacted into a hole even in freezing temperatures. Winter patches are mostly temporary as the mix warms with the spring and summer temperatures, the material becomes too soft to stay in place.
In the spring, summer and fall potholes are patched with "hot mix" asphalt. It is the same asphalt that is used to build new roads. Hot mix is usually not available until May, depending on the weather conditions.
To report a serious pothole on business days between the hours of 8 a.m. and 4:30 p.m., you may call 320-650-2900.
If you encounter a pothole after regular working hours, you may report it by calling 320-650-2949. Messages are checked during regular business hours.
You may also report potholes by email. Please include detailed information regarding the location of the pothole. Emails are checked during regular business hours.
When calling, please be ready to report the location by listing the street or avenue the pothole is located, and the house number or cross street nearest the pothole.
Potholes on state highways must be reported to MNDOT at 320-223-6500. (Highway 23, Highway 10, Highway 15, I-94)