Water Service Responsibility

Who Is Responsible for the Water Service Line?

The water pipe that connections a home to the water main in the street is called a Service Line. Homeowners are responsible for their service lines.  A service line is provided to each home for drinking water supply.

Graphic illustrating house and pipe connection to city water distribution system

Water Service Leaks

If you believe you have a water service leak contact the City and we will assist you in determining the location of the leak. 

Call the Public Utilities Department at (320) 255-7286 during regular business hours. After hours, weekends, and holidays, please use the 24 hour phone number at (320) 255-7225. 

Repair of any service leak is the responsibility of the property owner. 

For more information see the relevant City Ordinance (Chapter II, Section 245:30).